Monday to Saturday 9:30-18:00(Beijing time). Except holidays!
1.Payments better be made within 7 days after placing the order, otherwise the order will be invalid or canceled by system.
2.Aliexpress usually takes 24 hours to check and confirm the payments.
1.All the products will be checked, packed and shiped out in 7 working days after the payment is confirmed.
2.All the tracking numbers take few days to appear online after handling time.Later they can be track in : www.17track.net
3.International shipping usually takes 25-60 days. Many situations such as bad weather, customs or sales hot season etc, will cause delay.
If your package takes too long to be delivered.Please contact us and we will help you check what happen with your package.
4.Please make sure you have complete all the detail information correctly.Contact person (Full name for Russians), address, post code and telephone.
We will prepare the package with the information provided in the order.Buyers are responsible for undelivered packages if any of the information provided was wrong.
Custom, Tax and Duties:
1.All the countries have different provisions, please make sure the product don’t have any restrictions in your country before purchase. Buyers are responsible if the product is returned or hold by buyers customs for restrictions reasons.
2.Product price doesn’t include import taxes or any additional fee. Buyer is responsible for clear customs and pay the fee if it is charged by the buyer’s country.
Cancellation and refund:
1.Orders can only be canceled before the package handled to shipping company.
2.Once the product is already sent, the order can not be canceled anymore.
3.For canceled orders and refunds Aliexpress usually takes 5 workdays to make the refund return to the buyer. The time will depend in what kind of payment you chose.
You can check the refund time in the following link.